Shipping policy

At MA Brands Hub, we are committed to getting your order to you safely and as quickly as possible. Please review the shipping information below before placing your order.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is successfully received.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
  • Please make sure your shipping address is correct before completing your order.

Shipping Times

Shipping times may vary depending on your location and the shipping method available at checkout.

Typical delivery estimates are:

  • Standard Shipping: 5–10 business days
  • Express Shipping: 2–5 business days, where available

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and available shipping method.

From time to time, we may offer free shipping promotions. Any applicable offer will be clearly displayed on our website or at checkout.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email.

Please allow 24–48 hours for tracking information to become active after the shipment has been processed.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you.

Before contacting us, please check:

  • Your tracking information
  • Your shipping address
  • Whether the carrier has attempted delivery
  • Whether the package was left in a safe location or with a neighbor

MA Brands Hub is not responsible for delays caused by shipping carriers, incorrect addresses provided by customers, customs delays, or circumstances beyond our reasonable control.

Incorrect Shipping Address

Please carefully review your shipping information before placing your order.

If you notice an error, contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after processing has begun.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and photos of the damaged package/product so we can review the issue and assist you.

International Shipping

For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.